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Microsoft Dynamics Social Engagement

 

This is a socially connected world. Your engagement with customers can happen anytime and anywhere. Microsoft Social Engagement positions strong social tools in the arms of your sales, marketing and service teams. It empowers them to connect on social media with prospects, customers and partners. This can happen right within Dynamics CRM or as a standalone App. You can gain a real understanding of sentiment about your business. You can find social insights about your brand, products and services.

Key Benefits

Listen Everywhere: Listen everywhere and comprehend how netizens – your prospects, customers, society – people truly feel about your business and how you fare compared to your competitors.

Analyze Sentiment: Analyze Sentiment to determine your share of voice across social channels and know who your key influencers are. Sentiment analysis. You can determine your stake of voice across social channels and discover who are the key influencers

Drive Engagement: Drive Engagement to foster conversations about your brand and gain insight to shape your messaging and sales strategy more effectively.

Key Capabilities:

Social Listening: Listen to what people are saying around the world on social channels and in news syndication. Know who your key influencers are and stay informed with alerts about trending topics.

Listen to what people are saying around the world in 20 languages across Twitter, Facebook, Blogs, Videos, news syndication and custom sources via RSS. Know who your key influencers are and stay informed with alerts about trending topics.

Listen and analyze to custom sources via RSS

Social Center: Publish posts from Twitter and Facebook, including multimedia content. Look up Twitter author profile for more insights

Intelligent Social: Gain more insights at a glance with rich analytics including share of voice, location, and tag cloud visualizations. Microsoft's unique sentiment analysis uses a machine learning model to evaluate keywords in posts to determine whether they are positive, negative, or neutral. Automatically detect intention in social posts and route them as cases or leads into CRM.

Microsoft Dynamics 365

 

Microsoft Dynamics 365

MS Dynamics CRM

Marketing Automation

Social Engagement

vision

 

Vedainfo’s purpose is to contribute for positive change by becoming the trusted partner of choice for customers and stake holders, and achieve global leadership position in select domains.

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Adaptive sentiment allows you to build custom sentiment models to fit your industry. Automatically detect intention in social posts and triage/route them as cases or leads into CRM.

Sentiment Analysis Improved sentiment analysis combining natural language processing and machine learning techniques.

Social Engagement: Improve your social media presence by engaging with social communities with rich multimedia – replying and publishing. Enable teams to collaborate using Office Groups for assigning posts and sharing streams & social profiles. Create an end-to-end customer experience by creating CRM actions from social posts – cases, leads, and any custom entities.

Social Engagement Build deeper relationships with customers by engaging with social communities on Twitter or Facebook using your corporate or personal profiles. Empower cross-team collaboration by creating workflows with customizable and shareable streams.

Social CRM: Put powerful social tools in the hands of sales, marketing, and service teams. You can add social data in Microsoft Dynamics CRM or Microsoft Dynamics Marketing—on dashboards or on any forms, like Accounts or Campaigns. Integrate social interactions into an end-to-end customer experience, with the ability to create leads or cases from social posts, right within Microsoft Dynamics CRM.

Create CRM actions like cases and opportunities from social posts. Define and set up rules to automatically create CRM entities through Social Engagement.

Productivity: Enable teams to collaborate using Office Groups for assigning posts and sharing streams & social profiles.

Social Analytics: Get more insightful and interactive analytics with richer data to gain a true understanding of your business, customers and topics that matter most. Dynamics CRM’s unique sentiment monitoring combines natural language processing and machine learning techniques. Other key metrics include: volume trends, share of voice, text mining, and tag cloud visualizations.

Global Availability Microsoft Social Engagement is available in 109 markets and 20 languages.

 

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